Professional project
Business IT Infrastructure and Network Administration
Business IT infrastructure, network administration and end-user support delivered during employment at Al Maqsourah Trading.
PROF-01 · Professional project
Environment before my involvement
The company operated a business IT environment requiring ongoing network administration, systems support, user assistance, and troubleshooting.
The environment involved business users, network connectivity, Windows-based systems, and enterprise applications. Detailed historical topology and device inventory are not being published.
My role and contributions
- Supported the company's network and IT infrastructure.
- Troubleshot LAN/WAN connectivity and TCP/IP-related issues.
- Worked with routing, switching, and VLAN-related network administration.
- Provided technical support for Windows systems and business applications.
- Supported Outlook administration and Microsoft 365-related services.
- Investigated user-reported incidents and infrastructure problems.
- Performed hardware, software, and peripheral troubleshooting.
- Assisted in maintaining business IT service continuity.
Technologies and technical areas
- TCP/IP
- LAN/WAN
- Routing and Switching
- VLANs
- Windows environments
- Microsoft Outlook
- Microsoft 365
- Hardware and software troubleshooting
- Network connectivity diagnostics
Outcome
Contributed to the ongoing operation and support of the company's IT environment by troubleshooting technical issues, assisting business users, and maintaining network and systems support.
Not claimed here: Specific infrastructure upgrades, network redesigns and measurable project outcomes are not published here, because they have not been confirmed.